If you're not sure which coffee to try, give our Coffee Quiz a chance. In just a few short questions, we'll suggest one of our favorite coffees to suit your taste and brewing preferences.

First, think about what flavor profile and roast level you like. All of our coffee have their flavor notes and roast level listed directly on the bag to help guide folks to a preference they might enjoy. If you're looking additional details regarding origin information, brewing recommendation, and more - the product page for each coffee (found on our website) is the best place to look.

If you have any questions, please reach out to our team, we're here to help!

Whole Bean - For brewing setups that have a grinder (hand grinder, electric, integrated, etc.).

Espresso - (Finest) Recommended for:

• Espresso
• Moka Pot

Pour Over - (Medium) Recommended for:

• Hario V60 and Switch
• Origami Dripper
• Kalita Wave
• Fellow Stagg
• AeroPress

Chemex - (Medium-Coarse) Recommended for:

• Chemex

Drip - (Medium-Coarse) Recommended for:

• Automatic Drip

French Press - (Coarse) Recommended for:

• French Press

Cold Brew - (Coarsest) Recommended for:

• Cold Brew

Please note that we never recommend freezing coffee. We recommend storing coffee in an airtight container at room temperature and out of direct sunlight. Freezing or refrigerating coffee beans or grounds can result in excess water being absorbed by the coffee, which can drastically ruin the quality of your resulting brew.

Freshly Roasted Coffee

After opening, our freshly roasted coffee can remain in the original bag and be re-sealed with tie or tape for easy storage.

For an increased level of freshness, store coffee in an airtight container at room temperature and out of direct sunlight. This helps keep your coffee as fresh as possible for as long as possible.

Specialty Instant Coffee

Our Specialty Instant Coffees are packed in a box as individually sealed sachets that should be kept in their original packaging prior to brewing.

Rockaway Cold Brew Pouches

After opening, our Rockaway Cold Brew Pouches can remain in the original bag and be re-sealed with tie or tape for easy storage.

For an increased level of freshness, store the pouches in an airtight container at room temperature and out of direct sunlight. This helps keep your coffee as fresh as possible for as long as possible.

Once brewed, the cold brew will need to be kept under refrigeration for up to 2 weeks.

The Mega Jug Cold Brew Concentrate

Prior to opening, our Mega Jug Cold Brew Concentrate can be stored at room temperature. Once opened, the concentrate will need to be kept under refrigeration for up to 1 week.

Visit us at one of our 4 cafe locations or find us in grocery stores nationwide. You can find additional cafe details and our store locator here.

Unfortunately due to system limitations, a single discount code can be used per transaction.

Stickers indicating the roast date or best by date will be attached to each and every coffee product in the month/year format. If a sticker is missing from an item, please don't hesitate to reach out to our team and we'll be more than happy to share the roast date information with you.

Freshly Roasted Coffee

We recommend using coffee beans within 4 weeks of their roast date. But if you like to keep your coffee beans for longer, no problem! Along with food safety standards, our coffee beans have a shelf life of up to 6 months after their roast date.

Specialty Instant Coffees

Our Specialty Instant Coffees have a shelf life of up to 2 years.

Rockaway Cold Brew Pouches

Our Rockaway Cold Brew Pouches have a shelf life up to 1 year. Once brewed, the cold brew will need to be kept under refrigeration for up to 2 weeks.

The Mega Jug Cold Brew Concentrate

Our Mega Jug Cold Brew Concentrate is shelf-stable for up 1 year. Once opened, the concentrate will need to be kept under refrigeration for up to 1 week.

All orders placed through our website and mobile app will typically ship out within 1-3 days* and include coffee that is between 1-3 days off-roast (with variations possible).

Please note that all orders, even those that do not contain freshly roasted coffee, will still follow this schedule.

*Occasionally (due to extenuating circumstances such as high order volume or holidays), your order may encounter a slight delay in fulfillment. We apologize for any delays and do our best to communicate when such situations occur.

Shipping times may vary based on season, delivery destination, and day of the week. Generally speaking, though, we see orders delivered within the below time spans.

Standard shipping for all orders is between 2-7 days*, but can take up to 10 days or more when delays, weather conditions, or other unforeseen circumstances are taken into account.

Orders $40+ ship via UPS. Orders below $40 ship via USPS.


USPS:

• East Coast: 1-2 Days
• Midwest: 2-3 Days
• West Coast: 3-4 Days

UPS: 

• East Coast: 1-2 Days
• Midwest: 2-4 Days
• West Coast: 3-5 Days

*The above timelines are estimates. There may be extenuating circumstances that may cause delays within USPS/UPS's systems. Unfortunately, these issues are outside our control, but we're here to help provide guidance and support if you have any questions.

To qualify for free shipping, an order must fulfill at least one of the criteria below:

• Order total of $40+ after discounts have been applied
• Subscription purchase of any amount
• Log in under your active Passport Membership account
• Add a free shipping discount code added before completing payment

We ship to any state in the United States, as well as Armed Forced addresses. At this time, we are not able to ship internationally. We are actively looking for a way to ship overseas that will ensure coffee freshness, but we’re not quite there yet.

Unfortunately, we're not quite yet set up to ship internationally/overseas - but it's something we're working towards introducing in the future! Please feel free to reach out to our team at any time for an update on this initiative.